· 1 min read
Ten request patterns you'll use every day
Instead of memorizing tricks, learn ten repeatable patterns: from multi-register rewrites to comparison tables and executive summaries — copy-ready.
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The Dorna blog
From the road of building Dorna: tutorials, product news and better ways to work with AI.
· 1 min read
AI customer support: a practical guide, not a promise
Support automation works when you draw the line right: what to hand the widget, what to keep human, and how to run the improvement loop.
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Introducing Dorna: an AI platform for real work
Today we introduce Dorna — a platform that brings chat, intelligent agents, organizational knowledge and a website assistant together.
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What is an agent? When AI works instead of just talking
The difference between a chatbot and an agent is the difference between an advisor and a colleague. Real examples of what Dorna's agents take off your plate.
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Put an intelligent responder on your site in minutes
The Dorna widget never keeps your site's customers waiting: instant answers, in their language, with your business's knowledge — no programming.
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Talking to your organization's documents: knowledge that stops getting lost
Policies, contracts and docs nobody memorizes — Dorna's knowledge bases turn them into a colleague that answers.
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Security and privacy at Dorna: your data is yours
Before handing work to an AI assistant, you deserve to know what happens to your data. Our principles are simple and explicit.
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Which Dorna plan is right for you?
Free, Basic, Plus or Pro? A short guide to choosing by how you work — with answers to common quota and upgrade questions.
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Why “Dorna”? The story of a name
The crane is the bird of long journeys: it knows the way, flies with the flock, and arrives. Our product's name comes from exactly there.
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How a good knowledge base is built — and kept
Grounded answers are only as good as the documents. A few simple rules for a knowledge base that actually answers — and doesn't rot.
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The online-shop checklist: launch your widget this way
For a shop, every unanswered question is an abandoned cart. This checklist walks the right launch path, from the starting knowledge to the weekly review.
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Small team, big leverage: AI for startups
In a startup everyone wears three hats. The art is handing the repetitive hats to a tool — without sacrificing quality or the company's knowledge.
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The right model for each task: fast, thorough, or both?
Dorna puts several AI models in one place. Choosing between them is simpler than you think — one rule of thumb covers it.
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The security checklist for rolling AI out in your organization
Before moving your team onto an AI tool, ask these eight questions — of any tool, ours included.
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