24/7 answers, no night shift and no waiting
Customer-support solution
Support that leaves no question unanswered
Most customer questions are repetitive — and every unanswered one is a customer gone. The Dorna widget answers on the spot with knowledge you approved; your team stays free for the genuinely hard cases.
Talk to salesFour reasons to start
Answers from your approved knowledge, not the model's guess
You set the answering tone and boundaries yourself
Every conversation visible to you in the Studio
A working day with the Dorna widget
At 11 p.m. a customer asks “when does my order arrive?” — the widget answers from the shipping terms you wrote yourself. The next morning, your support team sees real cases instead of dozens of repeated questions.
Where does the knowledge come from? From you: frequent questions, shipping and return terms, product descriptions — upload files or write directly in the Studio. The widget answers only from that knowledge, and you set its tone and topical boundaries too; you can even write into its instructions that for questions beyond its knowledge it should point visitors to your support contact.
And the improvement loop: the Conversations page shows what customers actually ask. Wherever an answer was weak, you add that topic to the knowledge — quality compounds week over week. It is free market research in itself: your most frequent questions, in the customer's own words.
For multi-person support teams, the same knowledge base can be shared with colleagues under access control: the team's internal answers and the widget's answers feed from one source.
From today to automated answering
Create the widget
In the Dorna Studio, match its name, color and welcome message to your brand.
Add your support knowledge
Enter your most frequent questions and service terms — files or direct text.
Place the snippet
Two lines of code on your site; works with WordPress and every site builder.
Review weekly
Read the conversations and complete the knowledge right there.
Checklist of what you get
Instant answers to repeated questions
shipping terms, warranty, stock, how-to — no team involvement
The customer's language
Persian or whatever the customer writes
Configurable behavior
tone, topical scope and the reply to out-of-knowledge questions, all in your own instructions
Full visibility
an archive of every conversation in the Studio
No programming
creation and updates all happen in the Studio
On-brand
color, tone and welcome message are yours to set
Frequent widget questions
What is the Dorna website widget?
A compact AI assistant that sits on your site with a few lines of code and answers in your customers' language — powered by your business's own knowledge. You manage its look, tone and knowledge from the Dorna Studio, no programming needed.
How long does widget installation take?
Minutes: create a widget in the Studio, set its knowledge and appearance, and paste the ready-made snippet into your site — compatible with any site builder, WordPress included.
Does the widget access my site's data?
Only the knowledge you give it: documents, Q&A pairs and content you upload in the Studio. Visitor conversations are visible in your panel so you can monitor answer quality.
What language does the widget speak with customers?
The customer's own language: it answers Persian fluently, and if a visitor writes in another language it replies in kind. You set the tone and answering style yourself in the Studio.
Which plans include the widget?
The website widget and its Studio are available from the Plus plan up; the Pro plan adds multiple separate widgets — for several sites or sections. Each plan's details are on the pricing page.
Where does the widget's usage come from?
Widget conversations draw from that account's monthly quota. You can always see the usage in your account's reports, and upgrading is instant when needed.
Transparent pricing
Sample view — final prices are read live from the billing service.
Free
Free
Basic
1,400,000
Toman per month
Choose plan Plus
2,600,000
Toman per month
Choose plan Pro
5,800,000
Toman per month
Choose plan A dedicated deployment for your organization
Your own Dorna instance with a separate domain, quota and administration — for organizations that want full control.
See it for your own business
Write to us about your needs — setting the widget up on your own business's knowledge takes minutes, and the sales team walks you through it.
Talk to sales