Security & privacy

Before you trust us, read what we do with your data

A tool that sees your work documents and conversations must be explicit. This page states Dorna's commitments plainly — with the full legal text in the Terms of Service and Privacy Policy.

Our commitments at a glance

Private by default

your conversations and knowledge bases are yours alone unless you share them

Processing only to provide the service

your content is processed strictly as needed to produce answers, and is never sold

Encryption in transit

your connection to every Dorna service is encrypted

Regular backups

data is kept with periodic backups

Deletion means deletion

deleting your account removes your data per the Privacy Policy

Export always available

download your conversations and documents any time

The controls in your hands

Your account. Sign-in works with a password or a one-time SMS code, and two-factor authentication is available. The Dorna account is unified — one secure sign-in for the app, the Studio and the site — so keeping that one account safe keeps everything safe.

Sharing. A knowledge base, folder or assistant becomes visible to others only when you share it yourself, with an explicit access level (read or edit).

The widget's knowledge. The website widget can only reach the knowledge you gave it in the Studio — nothing more. Visitor conversations are logged in your own panel for quality review.

Content processing. To produce each answer, the necessary part of your content is processed strictly as needed by model-processing providers; the details and the list of what is shared are in the Privacy Policy. Dorna staff cannot access your content except under legal obligation, review of reported abuse, or when you ask support for help.

Organizations with special requirements: for full isolation, a dedicated Dorna instance is deployed with its own domain, quota and administration — talk to sales.

The full legal text: Terms of Service · Privacy Policy. A specific security question? Ask via the contact form — we answer.

Frequent security questions

Where are my data and conversations stored?

Your conversations, documents and knowledge bases are stored on Dorna's secured infrastructure with regular backups, accessible only to you — and to the people you have shared them with, at an access level you set. Full details are in the Privacy Policy.

Can Dorna staff see my content?

No, except in three defined cases: legal obligation, review of reported abuse, or when you yourself ask support for help with an issue. Your content is never sold and is processed only as needed to provide the service — details in the Privacy Policy.

Is two-factor authentication available?

Yes — alongside your password you can enable two-factor authentication via SMS or one-time-code (TOTP) apps.

What happens to my data if I delete my account?

Your data is removed per the Privacy Policy. Before deleting you can export your conversations and documents — that option is always available.

What data can the website widget reach?

Only the knowledge you gave it in the Studio — your documents, Q&A and approved content. It cannot reach your account's other conversations or knowledge bases, and visitor conversations are logged only in your own panel.

Don't leave a security question open

Before rolling out in your organization, raise any doubt with us — we answer plainly.