Instant answers on products, shipping and returns
E-commerce solution
Every unanswered question is an abandoned cart
“Is this model in stock?”, “Does it have a warranty?”, “When does it arrive?” — a customer ready to buy won't wait for an e-mail. The Dorna widget answers instantly, from your own shop's information.
Talk to salesBuilt for the buying moment
Available on the very page the customer is standing on
Nights and holidays, with no overtime
The knowledge and tone always under your control
Your shop's knowledge, answering for your shop
The Dorna widget builds its answers from content you approved: product descriptions and model differences, shipping terms and costs, return and warranty procedures, size or care guides — everything you repeat today in messages and calls.
Setup is simple: create a widget in the Dorna Studio, upload your information files or write Q&A directly, and place the two-line snippet in your shop's theme — compatible with WordPress/WooCommerce and every other builder, without touching your shop's code.
After launch, the Conversations page shows what customers look for before buying: which doubts repeat, which product raises questions. Add those to the knowledge — and to your product pages; both the widget and the shop improve.
And for the special cases, set the widget's instructions to announce your shop's support contact, so no customer is left stranded.
Questions that get automatic answers from tomorrow
Shipping and cost
“Do you deliver to my city? How many days? What does it cost?”
Stock and model differences
“What's the difference between these two? Which suits me better?”
Warranty and returns
“Until when can I return it? What does the warranty cover?”
How to use
“What's the setup and care guide for this product?”
Tracking and payment
“What payment methods do you take? How do I track my order?”
The special cases
per your instructions, the customer is pointed to your shop's support contact
Questions shops ask
What is the Dorna website widget?
A compact AI assistant that sits on your site with a few lines of code and answers in your customers' language — powered by your business's own knowledge. You manage its look, tone and knowledge from the Dorna Studio, no programming needed.
How long does widget installation take?
Minutes: create a widget in the Studio, set its knowledge and appearance, and paste the ready-made snippet into your site — compatible with any site builder, WordPress included.
Does the widget access my site's data?
Only the knowledge you give it: documents, Q&A pairs and content you upload in the Studio. Visitor conversations are visible in your panel so you can monitor answer quality.
What language does the widget speak with customers?
The customer's own language: it answers Persian fluently, and if a visitor writes in another language it replies in kind. You set the tone and answering style yourself in the Studio.
Which plans include the widget?
The website widget and its Studio are available from the Plus plan up; the Pro plan adds multiple separate widgets — for several sites or sections. Each plan's details are on the pricing page.
Where does the widget's usage come from?
Widget conversations draw from that account's monthly quota. You can always see the usage in your account's reports, and upgrading is instant when needed.
Transparent pricing
Sample view — final prices are read live from the billing service.
Free
Free
Basic
1,400,000
Toman per month
Choose plan Plus
2,600,000
Toman per month
Choose plan Pro
5,800,000
Toman per month
Choose plan A dedicated deployment for your organization
Your own Dorna instance with a separate domain, quota and administration — for organizations that want full control.
Picture the widget on your own shop
Write to us — getting the widget running on your shop's information is simple, and the sales team walks you through it.
Talk to sales