Customizing the widget's look and behavior

All widget settings live in the Studio, and every change applies without touching your site's code:

• Appearance: match the widget's color to your brand so it doesn't sit on the site like a patch.
• Welcome message: the first line a visitor sees — keep it short and inviting: “Hi! Ask me about products and shipping.”
• Tone and scope: set the answering style (formal/friendly) and the topical boundaries so the widget stays inside your business's frame.
• Out-of-knowledge questions: write into the widget's instructions what it should say then — for example, announcing your support contact.

Save, refresh your site — the change is already live. To raise answer quality, see the dedicated guide.