Improving your widget's answer quality

Feed it real knowledge: enter your customers' most frequent questions with precise answers; the Conversations page shows what people actually ask.

Set the tone: configure the answering style (formal/friendly) and topical boundaries so the widget stays inside your business's scope.

Settle the out-of-knowledge cases: write into the widget's instructions what it should say then — for example, announcing your support contact.

Review weekly: skim conversations once a week and add whatever was answered poorly to the knowledge — quality compounds.