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Refunds: terms and process

If you hit a problem in the first days after purchase that support cannot resolve, you can request a refund.

The process:

  1. Talk to support first — many issues (sign-in, quota, an unrecorded payment) resolve quickly.

  2. If it isn't resolved, submit the refund request through the same contact form with the purchase date and a description of the problem.

  3. The request is reviewed per the Terms of Service and you're informed of the outcome; if approved, the amount returns through the original payment path.

Note: if a payment went through but the plan didn't activate (say, a momentary gateway outage), don't worry — the payment's status shows in the billing section, and support will trace and correct it once you report it.