Troubleshooting common issues

Verification code not arriving: wait a minute and hit resend; check the e-mail spam folder too.

Slow responses: check your connection and refresh once; if it persists, tell us via the contact form.

File won't upload: match the size and format against the upload guide; shorten very long filenames.

Quota ran out early: check the usage report — agent tasks and large files consume more.

Still stuck? Write to us via the contact form with the time of the issue and any error message.